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"Uncaring ward staff"

About: Salisbury District Hospital

Nurses on Chilmark ward were cold, unapproachable and made me (and the two other ladies in the ward) feel like we were an inconvenience. Attended for Laparoscopic Hysterectomy on 17th Aug and was required to stay overnight. The only nurse who showed any compassion was the night nurse. The first day shift nurse wouldn’t even look you in the eye-she looked like she was 18 and really didn’t want to be there. The next day shift Nurse- never even got her name, was cold, too busy to respond to any question - if you dared to ask anything she would cut you off and say “I’m doing something!” Every time! She gave no assistance to moving, getting out of bed, Nothing. She gave no advice or instructions for discharge either, just appeared at 7pm and said “ok you can go home now!”. Another lady who had abdominal hysterectomy was also sent home after one night!! The other lady was just completely ignored. We were just told to go and had to walk the entire length of the main hospital with no assistance and lifts out of order. I’ve heard lots of great things about SDH but I’m afraid to say the only good thing was the surgery. The ward staff were shockingly bad, no bedside manner or caring ability came across at all- sure they did what they needed to, but with no interaction or assistance and certainly no friendliness. Such a shame....

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Responses

Response from Salisbury District Hospital 3 years ago
Salisbury District Hospital
Submitted on 02/09/2020 at 08:13
Published on nhs.uk at 19:13


Really sorry to learn of your poor experience whilst you were a patient with us. I will share your feedback straightaway with the Chilmark Ward leadership team. If you would like to get in touch with our PALS team so that we can ask the Chilmark team to respond to your concerns please email sft.pals@nhs.net or call 01722 429044. Thank you for taking the time to leave this feedback

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