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"Care received in ward D7"

About: Dumfries & Galloway Royal Infirmary / General Medicine

(as a relative),

Pain relief

Pain relief

Treatment

Treatment

Explanations

Explanations

Being listened to

Being listened to

Future plans

Future plans

Doctor

Doctor

Involved in decisions

Involved in decisions

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 3 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway
Submitted on 01/09/2020 at 17:52
Published on Care Opinion at 17:52


Dear Tiggywinkle,

Thank you for leaving your feedback on Care Opinion and for telling us about your experience.

Treatment

Treatment


I am sorry that you were unhappy with your treatment in Ward D7 and I would like to hear more about it.

Manager

Manager


I am very interested in listening what you have to say, especially about all of the things you told us in your post such as medication, being unhappy with your doctor and feeling like you were not being listened to.

Being listened to

Being listened to

Keeping in touch

Keeping in touch


I would really like to be able to have more information around your stay in hospital and why you were so unhappy with the care. I would like you to be able to get in touch with me so that we can talk further and I can make sure that this does not happen to any other patient.

If you feel that you need some support to get in touch you could contact me via the Patient Advice & Support Service (PASS) tel:08009172127

Otherwise you could contact me directly by email on dumf-uhb.dgpatientexperience or in writing to The Patient Experience Team, Dumfries & Galloway Royal Infirmary, Cargenbridge, Dumfries, DG2 8RX tel: 01387 246246

Thank you for taking the time to share your feedback

Alexis

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