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"Sexual Health Clinic appointment"

About: Lanarkshire Community Services / Sexual Health

(as a parent/guardian),

My daughter had an appointment recently for contraceptive medication. We had researched this as my daughter has anorexia and has been in a recovery journey for the last 2 years. She has been under the care of the tertiary eating disorder team who have been amazing - a brilliant support to her, the family and us as parents. The contrast with this evenings appointment couldnt have been more different.

My daughter did not feel listened to at all. She specifically asked not to know her weight - something which has been crucial to her recovery. The nurse was very cursory in agreement but read out her weight anyway. Our daughter explained that she would prefer an alternative to the pill prescribed (Rigevidon) as she has read many concerns about this particular pill for women   who have mental health concerns. The nurse did not listen to her concerns and dismissed both her and her Mums mental health background.

Overall this was not person centred care, this did not focus on what matters or was important to the patient. And has left my daughter ‘feeling stupid’.  

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Responses

Response from Elizabeth Millar, Health Visitor Team Leader, NHS Lanarkshire 15 months ago
Elizabeth Millar
Health Visitor Team Leader,
NHS Lanarkshire
Submitted on 03/09/2020 at 18:36
Published on Care Opinion on 04/09/2020 at 10:37


Thank you for taking the time to post your comments on care opinion

Thank you for sharing your story about the amazing care your Daughter and your family received from the tertiary eating disorder team and how supported your Daughter and the family felt.

However, I am sorry to hear that you and your Daughter felt your recent appointment, when you attended for contraceptive medication, was not a good experience. When your Daughter and you left feeling the service was not person centred and our staff member did not listen to what matters to your Daughter and you. I would like the opportunity to look into your experience further and I would ask you to contact our patient affairs department by email PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk or by telephone on 01698 858321 to give me more details please.

Thank You

Elizabeth

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