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reasonably good experience

Story from nhs.uk

"reasonably good experience"

About: Western Eye Hospital

Triage and subsequent examination carried out in reasonable time. However a breakdown in communication between nurse and attending doctor left me waiting for almost an hour for no reason as I was not required to stay after the examination.

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Responses

Response from Western Eye Hospital 3 years ago
Western Eye Hospital

Submitted on 01/09/2020 at 10:36
Published on nhs.uk at 10:37

Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your experience regarding your visit to the Western Eye Hospital. I am glad to hear of your positive feedback regarding your initial care but I am sorry to hear of your experience regarding communication. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers . If you would like to put you name to this escalation then we would encourage you to contact PALS by email on pals@imperial.nhs.uk

Many thanks again for taking the time to contact Imperial College Healthcare NHS Trust

Kind regards

John

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