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"Post menopausal bleed"

About: Lincoln County Hospital / Gynaecology Lincoln County Hospital / X-ray and Scans

(as the patient),

Whilst on holiday in Cornwall I had a 'period' after 3 years of no periods, I assumed I was post menopausal and this was a shock. I telephoned my doctors surgery and a locum doctor immediately referred me to gynaecology. After a worried 10 days away I attended an appointment at Lincoln County Hospital on a Tuesday in mid August late afternoon for an ultrasound scan, the receptionist was fairly stressed as the computer system had 'gone down'. That being the case I feel that their handling of patients was a little sharp and not altogether sympathetic given the reasons most patients were attending for a scan.

The nurse, Hannah I think, and the ultrasound operator, Spencer, could not have been more lovely. Extremely reassuring and professional, I felt very cared for and in safe hands. Fortunately the scan was clear and Spencer was able to reassure a very teary old woman that all was well. Hannah was an absolute star, thank you.

Following this I attended a follow up appointment with Dr Flood in gynaecology a week or so later . From start to finish this appointment was first class. I was called on time by Dr Flood's nurse, I think Marie, who was friendly and reassuring and just lovely. Dr Flood was friendly, chatty and so reassuring and helpful, he asked a few questions and was happy to listen and answer any questions I had. I felt safe and valued throughout the appointment, even though I had an internal examination. At no point did I feel like a number or rushed in any way. A thoroughly professional and reassuring experience throughout.

Thank you so much to all the staff that dealt with me through this journey.

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Responses

Response from Debbie Richards, Gynaecology Outpatients Sister, Trust wide, United Lincolnshire Hospitals NHS Trust 3 years ago
Debbie Richards
Gynaecology Outpatients Sister, Trust wide,
United Lincolnshire Hospitals NHS Trust
Submitted on 03/09/2020 at 15:11
Published on Care Opinion at 15:11


Thank you so much for taking the time to leave this positive feedback for the Gynaecology Outpatients Team. The team pride themselves on providing high quality, personal and dignified care for our patients and are always pleased to receive feedback in order that we can strive to continually improve our services.

When the feedback received is complementary and explains the impact that the team makes to your experience, it has a really positive effect on team morale and gives a sense of pride that we are able to provide such a good service, in what can be a worrying time for patients such as yourself.

I will share your feedback with the whole team, especially the individuals you named.

May I wish you well, and thank you once again for taking the time to share the positive experience of your visit to Gynaecology Outpatients.

Best wishes

Debbie

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Update posted by Merle (the patient)

Debbie Richards

I am delighted that you are going to share my feedback thank you very much

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