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Very Poor . No Interest In Patients Suffering

Story from nhs.uk

"Very Poor . No Interest In Patients Suffering"

About: Thornbury Medical Practice

You cannot get past a receptionist who act as gatekeepers to the doctors and who do not pass messages on , simply lying that they have done so. Shown no sympathy at all to a child who has had sleepless nights due to their constant pain and who was in need of some urgent medication which the doctor simply needed to sign a prescription for as the original medication which should have arrived by courier did not turn up.

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Responses

Response from Thornbury Medical Practice 3 years ago
Thornbury Medical Practice

Submitted on 09/09/2020 at 12:26
Published on nhs.uk at 20:30

We are sorry you felt the need to make a complaint.The Assistant Practice Manager had spoken to a family member regarding this issue,then discussed with the GP.

We follow the Local and National Guidelines with regards to the reducing in the prescribing of antibiotics-in order to reduce the antibiotic resistance.

This prescription had already been issued by the Dermatologist(2 days ago.).

Thank You.

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