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Difficult times but looked after

Story from nhs.uk

"Difficult times but looked after"

About: Beacon Medical Group

A long wait on the phone ( 1 hour) Some not so straightforward process. Coronavirus has an impact, so can’t hold the staff responsible. All in all I’ve feel I’ve been looked after as well as I could be. Still receiving treatment and getting regular call backs from doctor that I really appreciate. I feel they do what they say. The hardest thing for me is getting a fit note quickly. But again sorted eventually. Most of the staff have been excellent. There’s always one who can spoil it. I concentrate on the good ones and politely feedback on the others. Thanks folks.

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Responses

Response from Beacon Medical Group 3 years ago
Beacon Medical Group

Submitted on 28/08/2020 at 13:06
Published on nhs.uk at 22:08

Dear Mr Cook

Thank you for taking the time to provide Beacon Medical Group with your feedback. We appreciate you doing this and that you have had a positive experience with regards to the treatment that you have received from your GP and our staff.

We would like to apologise for the waiting times on the telephone and we do advise our patients where possible, to contact us outside of our peak times which are between 10am and 1pm. We also promote using our online service which is available 24 hours a day, 7 days a week and can be completed at a time suitable to you.

With regards to processing fitnotes, guidelines are to issue these within 5 working days.

Thank you

Beacon Medical Group

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