This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Quickly put at ease"

About: South Tyrone Hospital / Day Clinical Centre

(as the patient),

I had to attend the Day Clinical Centre to receive IV antibiotics for 5 days, a couple of weeks ago. I was apprehensive with the way things are due to Covid but my mind was quickly put at ease. The unit is spacious, bright and clean and the staff were their usual attentive, helpful and professional selves. On arriving I had to get my temperature taken and wash my hands, staff made sure I had a mask on and then I was able to go to my allotted space, no hanging about. Each member of staff were wearing the appropriate PPE and were constantly changing gloves or using the hand gel when it was necessary. The doctor was very helpful and I was reassured because she had taken the time to check my medical history and knew I had other medical issues which can complicate things. The patients were well spaced out and staff kept an eye to check that social distancing was being implemented as much as possible. I could not speak highly enough of this unit and the fact that it is now in South Tyrone is even better as it is a safer environment for patients rather than having to go to the larger hospital. I know it may only be a temporary measure at the minute but I would definitely say that I was a lot happier and felt safer in South Tyrone rather than at a main hospital due to the current situation. Maybe it might be an idea to keep it there for longer if that was at all possible.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tanya Balfour, Clinical Sister, Day Clinical Centre, Southern Health and Social Care Trust 3 years ago
Tanya Balfour
Clinical Sister, Day Clinical Centre,
Southern Health and Social Care Trust
Submitted on 01/09/2020 at 12:02
Published on Care Opinion at 12:02


picture of Tanya Balfour

Thank you for taking the time to share your story with us, it is reassuring to receive such positive feedback in these challenging times, and I am delighted to hear that you quickly felt at ease upon arrival to the unit.

We are fortunate to have plenty of space here in South Tyrone Hospital, as you rightly say, to ensure that Social Distancing can be adhered too, and feedback like yours is important to receive, as decisions regarding our future location are being made.

We are also fortunate to have a doctor on site with us, who can review and see patients like yourself who do have medical issues, and need decisions made regarding treatments.


I will ensure that all the team in the Day Clinical Centre are aware of your feedback, including our Doctor, and once again thankyou for sharing it.

.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k