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Everyone was compassionate, patient and caring.

Posted By Thanks to Royal Cornwall

"Everyone was compassionate, patient and caring."

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Gastroenterology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I was on holiday in Mevagissey Cornwall. I woke up with terrible pain in my right leg and a temperature of 41C. My husband called an ambulance as I was delirious. From the moment the ambulance arrived, the care I received was amazing. Everyone, from the doctors to the cleaners were compassionate, incredibly patient and caring. I have had many hospital admissions over the past 20 years as I have Lupus, and this admission was a true example of the NHS at its best.

Thank you to everyone, particularly the staff on GLU ward.

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Responses

Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 3 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 27/08/2020 at 11:34
Published on Care Opinion at 13:42


Dear 'Thanks to Royal Cornwall',

My name is Jane and I am the Clinical Matron for Emergency Care.

I would like to thank you for your comments regarding Treliske Hospital. As a regular service user, it is very rewarding to note that your care and treatment was what you would expect and that your whole experience was very positive.

We are committed as a Trust to ensuring all our patients are treated in a caring and compassionate manner and with the respect and dignity they deserve.

I hope your holiday was not completely spoiled and that you are making a speedy recovery.

Kind Regards

Jane

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