"Recent day surgery and gyn ward stay"

About: Crosshouse Hospital / Day Surgery Crosshouse Hospital / Gynaecology

(as the patient),

I had laparoscopy and hysteroscopy. Long story short I ended up being admitted overnight for pain management and recovery. I feel I I didn’t get the care I deserved. There was no regular pain meds prescribed. The morning after operation myself and another lady in same room were not offered breakfast . When challenged by domestic staff it was said "well they never ordered a breakfast". This was because we were both admitted after menus went out the night before. Later in day it was a challenge to get any staff to give any meds or care. I saw a nurse at 8 am and then again at 1 as I asked for a pain killer. I had been given a total of 1 tablet that day for post op pain. Setting that aside the nurse was rude when I challenged the lack of care. Swearing as they left room to which I said I could hear them. 

I was truly upset, I didn’t mean to cause upset. I only wanted some pain relief and care. I felt unwell. I felt it was unprofessional of them.

 There were other issues on the ward , like the comments of “your type of surgery usually goes home same day. “ 

There was no checking for bleeding despite my bp dropping

I was never offered clean pads like they had put on bed in theatre recovery as I was bleeding post hysteroscopy. 

Never just checked in to see if we were ok in that room. 

They seemed to be doing a fluid balance chart but didn’t ever ask if I had passed urine at all. ( I actually hadn’t passed prior to discharge home) 

I felt like a burden . 

Its a shame as a nurse myself I know there are excellent staff on gyn ward and the charge nurse was just lovely when I arrived. I am only making this note as if I don’t things won’t improve for future patients 

Small note to praise some excellent care. Theatre recovery staff were amazing ,compassionate and empathetic. Checked I was comfortable and checked meds were there on system that I could have once settled on ward. Just lovely. 

Dionne in theatre held my hand as I went to sleep she knew I was scared. the anaesthetist was brilliant and so understanding. The little things make the biggest difference.

Responses

Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran 2 weeks ago
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 14/09/2020 at 10:53
Published on Care Opinion at 10:53


Dear Patient nurse

thankyou for taking the time to share your recent expereince. I firstly wish to apologise for you not having a positive experience whilst receiving care with us. From your feedback there is much we could learn and change. I would ask you to contact the Gynaecology ward manager on 01563825302 who would be happy to discuss your care in detail and ensure feedback is received by the team to improve for the future.

I wish you the best with your onward recovery and wish to assure you that you are not a burden.

best wishes

Attica

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