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"Colposcopy Appointment"

About: Pilgrim Hospital / Gynaecology

(as a service user),

I recently had an abnormal smear, and because I work at the Hospital, this did make me a little nervous, as it would be a clinic with people I knew.  From the moment I arrived the girls on reception were reassuring and polite (Julie and Suzanne) and then I entered the clinic and Miss Rao, Consultant, was very explanatory about the procedure and also the reasons why it was required.  Even though she knew I was fully aware from my background at the hospital, she still explained thoroughly

The Nurse (Amy) and HCSW (Janet) made me feel at ease during the whole procedure and Miss Rao completed it quickly and smoothly.  Explaining to me at all times what was happening and letting me know I was in control at any time I can stop if needed.

I cannot thank all the staff enough for their care, empathy and explanation.  Not very often I am on the 'other side' but it was a pleasant experience (as much as a colp can be!)

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Responses

Response from Tracy Lingard, Staff Nurse, Gynae OP, United Lincolnshire Hospitals NHS Trust 3 years ago
Tracy Lingard
Staff Nurse, Gynae OP,
United Lincolnshire Hospitals NHS Trust
Submitted on 27/08/2020 at 12:28
Published on Care Opinion at 12:28


Dear crickethb94,

Thank you so much for taking the time to leave your feedback for us following your recent visit to the gynaecology outpatient department at Pilgrim Hospital. We all try and deliver the very best service we can offer, providing personal outstanding care and making everyone feel valued. We understand having a colposcopy is a very anxious time for most women and it is a pleasure to know that our team explained everything, were reassuring and polite, whilst showing you care and compassion, we made a difficult experience more bearable for you. I will ensure that your comments are passed on to the whole team and in particular to those you have taken the time to name personally. May I wish you well.

Take care

Tracy

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