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Terrible system

Story from nhs.uk

"Terrible system"

About: Western Eye Hospital

I was seen promptly for stages 1 and 2. There was then at least a 90 minute wait to seethe expert. Is it really not possible to design a system that does better than this? ( I am still waiting as I type.)

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Responses

Response from Western Eye Hospital 3 years ago
Western Eye Hospital

Submitted on 20/08/2020 at 14:19
Published on nhs.uk on 24/08/2020 at 07:55

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience in Main Outpatients at Western Eye Hospital. I have forwarded your posting to the service managers for Outpatients to review the cause of these delays and to make appropriate adjustments to the service and improve patient experience. Imperial College Healthcare NHS Trust is very grateful for your feedback.

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