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"My experience"

About: Musgrove Park Hospital / Accident and emergency

(as the patient),

I had cut my leg accidentally on a broken plate, the moment I arrived my family weren’t allowed in with me, I suffer from major depression and high anxiety and to top it off wearing a mask really heightens my nervousness. I understand with the current situation going on that family aren’t allowed in but I wasn’t helped or made to feel at easy by any of the staff. I felt that because of my previous self harm scars the doctor and nurse assumed I had done it on purpose. They didn’t really  ask me outright if it was done on purpose but made some comment about how it’s funny the cuts gone that way when if It was an accident it would of gone this way, It felt to me like they didn’t like me and that I was wasting their time. I felt judged and It was like they couldn’t get rid of me fast enough and not because they wanted it to be done quickly for me but because they simply didn’t want me there. I tried to make conversation with one nurse who glued and dressed my cut to try and make myself feel more at ease, but it felt like she really didn’t care in the slightest about anything I said  and I just felt like a nuisance. The only good thing about the whole experience was That I was in and out in an hour. I just feel a little more care and help would of made me feel so better and at ease 

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Responses

Response from Karen Tyler, Lead Nurse, Emergency Department, Somerset NHS Foundation Trust 3 years ago
Karen Tyler
Lead Nurse, Emergency Department,
Somerset NHS Foundation Trust
Submitted on 30/08/2020 at 00:05
Published on Care Opinion at 00:05


Dear RMS1

I am very sorry to hear about your poor experience in A&E. As the Matron for the A&E department I feel very disappointed that the staff didn't make you feel welcome. I will share this with all the staff so they can read of your experience.

I do understand the difficulties everyone is having with the pandemic and not being able to bring a family member in with them but we have to maintain the governments advice with social distancing and we struggle with space in the department. Patients and staff safety is so important to us to reduce the spread of the Virus.

Please accept my apologises.

Karen Tyler

Matron
A&E

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