"Poor patient centred care"

I write this with great disappointment in the care my newborn and I have received from this practice.

The care I received did not appear to be patient centred or show concern for my newborn. 

My newborn was suffering from breathing difficulties, and I requested to speaker to a G.P.

This  was refused by the Receptionist, and advised to contact the Health Visitor.

The Health Visitor advised to wait a further 4 days  and this would be followed up on a routine planned visit. 

I expressed my concerns given my new born was suffering from breathing difficulties. 

I advised the HV I was becoming increasingly more anxious regarding the care of my newborn.

The Health Visitor advised contact would be made to the Practice Manager.

A Practice Manager contacted me, and advised a G.P could not help.

Advised to go to A/E , however given this was in the hours of the practice being opened this appeared unreasonable given my concerns of taking a new born to hospital in the current COVID climate.

At this point I was extremely anxious for the welfare of my newborn. 

I asked for their name as I was going to raise my concerns. 

They hung up the phone without any warning .

I am extremely disappointed in the care of my newborn.

My newborn still has breathing difficulties which have not been resolved. 

As mother I only wish for the best care for my child and I have clearly not received this.

I would request the Health board review my concerns, so no other parent has to go through my poor experience.