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"Cyst on my head"

About: University Hospital Monklands / Emergency Department

(as a service user),

My GP told me to attend Monklands Hospital because I have had a cyst which is very painful and is causing a numbness down the side of my head. I have had   a   few courses of antibiotics to try and clear it.

Once I arrived I got checked in and seated. There were a few patients in front of me in the minor injuries department. Each got taken to not a room at the front and asked what was wrong with them however the member of staff would have been better just carrying out this process in the waiting room as they were that loud the whole room heard everyone’s business. God help anyone if they had anything personal to say.

There after everyone was sent back to their seats to wait to see the consultant. When I got taken in the consultant the staff member apologised for messing me around said we can’t do anything for cysts you will need a special appointment and to be honest nobody is doing these just now because of COVID.

So basically go away stay in pain and see how f it goes away itself. Remind me who said the NHS was open for business. Not a major trauma injury but one that I will need to take pain killers daily for a few weeks maybe longer if this does not bust before then

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Responses

Response from Gavin Dolan, Senior Nurse - Medical Directorate, University Hospital Monklands, NHS Lanarkshire 3 years ago
Gavin Dolan
Senior Nurse - Medical Directorate, University Hospital Monklands,
NHS Lanarkshire
Submitted on 21/08/2020 at 09:20
Published on Care Opinion at 09:20


picture of Gavin Dolan

Dear Callander1012,

Thank you for taking the time to leave feedback on the Care Opinion platform.

I am really sorry to read this and learn of your experiences whilst in our Minor Injuries Unit. I would be really keen to speak with you directly to understand the concerns you raise and wonder if it would be helpful for you to call my secretary on 01236 712305 and arrange a convenient time to speak next week?

Best wishes,

Gavin

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