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Bad Experiences can't keep on being a "coincidence

Story from nhs.uk

"Bad Experiences can't keep on being a "coincidence"

About: Princess Alexandra Hospital (Harlow)

I have had a few bad experiences over the last year at PAH & feel they can't keep on being a "coincidence".

I worked briefly for the trust last year and felt compelled to make a complaint about another staff member following her foul & abusive language towards me.

Since then I have had the problem with the treatment regarding my broken shoulder - (on page 2 of this site), not just the wrong treatment but also the rudeness I experienced from 2 staff members, plus the abruptness I have received from some people at the Blood Test Unit, plus now with my leg injury.

As I said it can't keep on being a "coincidence" and wonder if something has been said, or maybe, put on my records. If so, that to me would be discriminatory for what was effectively "whistleblowing".

I have requested view of my records but do wonder whether I will be allowed sight of them or whether things will be "removed" from them to cover up any discrimination.

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Responses

Response from Princess Alexandra Hospital 3 years ago
Princess Alexandra Hospital

Submitted on 21/09/2020 at 21:19
Published on nhs.uk on 22/09/2020 at 10:20

Dear Mr Taylor,

Thank you for taking the time to leave feedback.

Please be assured that the hospital is no different to any other organisation in the NHS, in that we are dealing with an existing challenging situation and are intent on providing the best possible care to you whether you a current, former or non staff member.

A complaint raised by a patient is also never connected with a care record.

We will rigorously apply a non discriminatory approach and so if you feel you have clear evidence of being singled out please make contact with us so we can investigate.

Please accept my apologies for the difficulties you have had and I hope you will not consider this to be any encumbrance to seeking future employment or care at the trust.

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