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Let down by the professionals

Posted By Shocked and disappointed

"Let down by the professionals"

About: Good Hope Hospital / General medicine

(as a relative),

I feel that my mother was treated appallingly whilst in ward 10 and diagnosed with terminal cancer.

On more than one occasion she was ignored and left sat in her own urine and came home with a cat 2 pressure sore after 5 nights and died not long after.

Ironically she had been a carer most of her life and was let down by the professionals when she needed them the most.   

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Responses

Response from Good Hope Hospital 3 years ago
Good Hope Hospital

Submitted on 20/08/2020 at 10:43
Published on nhs.uk at 12:09

Dear Shocked and disappointed

Please accept my sincere condolences on the loss of your mother.

May I take this opportunity of thanking you for posting your comments as I appreciate that it is a very difficult time for you and the family.

I am saddened to read your comments and I am extremely sorry that your mother did not receive the best care. So that I can look into your mother's experience appropriately, It would be most helpful if you could get in touch with the Patient Services Team who can be contacted on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net Senior staff are keen to listen to your concerns in more detail and to take any necessary action.

Kind regards

Patient Experience Team

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