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"Stroke"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Stroke Medicine

(as a relative),

My Mum had a stroke at the beginning of August. She went to A&E at ERI and had a CT and emergency medication.  Although we were not allowed in to A&E due to Covid, the communication with the staff in A&E was very good. 

My Mum was then taken to ward 101 for observation overnight. She was discharged home into the care of my elderly Dad the next day. My Dad had concerns taking her home but was told that she was fit for discharge. He was told to phone 999 if he was worried overnight. 

The night of discharge, my Mum was vomiting continuously and could not take any of her essential medication. I called Ward 101 and the Nurse told me to call 999. 

My Mum was taken to A&E again, given anti sickness medication and strong painkillers. We then had a phone call from the A&E doctor to collect her from the waiting room as there was no reason to admit her. 

I feel a bit disappointed that she was discharged from the ward so quickly. My Dad was not given any written information on what a stroke is, what follow up there would be or any advice moving forward. 

The staff were all very friendly and helpful and clearly adjusting to a new way of working. We just feel that we’ve been left with this diagnosis and no information or nobody to talk to, it’s a shame. 

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Responses

Response from Simon Dunn, Associate Nurse Director, Royal Infirmary Edinburgh, NHS Lothian 3 years ago
Simon Dunn
Associate Nurse Director, Royal Infirmary Edinburgh,
NHS Lothian

lead nurse of the site

Submitted on 17/08/2020 at 12:43
Published on Care Opinion at 12:43


picture of Simon Dunn

Dear Daughter of Stroke survivor,

Thank you for taking the time to share your story. I am sorry to hear that your mum has had a stroke, I can imagine this must have been a really difficult time for you all. This would no doubt have been made worse by the challenges that we've all experienced during covid.

It sounds as if your mum had a positive experience in A&E and I am pleased to hear that communication from the team was good. I will also pass on your kind words about the staff in ward 101, it's great to hear they were all friendly and helpful at such an uncertain time.

I am sorry that you have some concerns around how quickly your mum was discharged and a lack of information about her diagnosis. If you would like us to look into this further for you please contact the Patient Experience Team on 0131 536 3370 to provide us with your mum's details.

Thanks again for sharing your mum's experience, I hope that she is continuing to make a good recovery.

Kind Regards

Simon

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