This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

MATERNITY "HELPLINE"

Story from nhs.uk

"MATERNITY "HELPLINE""

About: Queen Charlotte's Hospital

Called the MATERNITY HELPLINE at 2.57pm today the 12th August 2020 to get my results back and Oh Boy! was the person on the other line moooody! She misheard my hospital number so I read it to her for a 3rd time and she finally gets it but she has the nerve to blame me for her mistake. Ridiculous. She then looks at the results and tells me what they are. Now I'm just trying to understand this so I ask her a few questions regarding the results but she just kept snapping at me and repeating the test result to me. Really rude and unhelpful. I end the conversation with a thank you to which she responds with bye bye bye bye bye bye. From the moment I spoke to her I could tell that she just wanted to get through the calls and end it all as soon as she could.

I am still confused about my results FYI.

Maternity "helpline"

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Charlotte's Hospital 3 years ago
Queen Charlotte's Hospital

Submitted on 13/08/2020 at 09:55
Published on nhs.uk at 09:57

Many thanks for your posting on the Imperial College Healthcare NHS Trust website review. I do apologise for the experience you had with our member of staff at Queen Charlotte's Hospital. This is not the staff attitude we promote. If you would like to take this matter further then kindly contact the Patient Advice & Liaison Service (PALS) at imperial.pals@nhs.net. In the meantime I have forwarded your posting to the service managers for Queen Charlotte's Hospital. Patient Advice and Liaison Service (PALS) are here to assist you if you want to escalate this matter with your personal details attached. PALS can be contacted on 020 3313 3322 or email imperial.pals@nhs.net

Many thanks

John

PALS Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k