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"Really well looked after, stimulated and cared for"

About: Mount Oriel Day Centre

(as a carer),

My mum has dementia, but is lucky enough attend Mount Oriel Day Centre five days a week where she is really well looked after, stimulated and cared for. As a result of the dementia, things do not 'always' go smoothly, however the staff have always been friendly, supportive, adaptive and understanding of both her needs and our needs as carers.

Since the centre has had to close because of lock down, the staff have continued to be attentive to both mum and myself with regular phone calls and updates, and packs which included mums favourite activities posted through her door to help keep her occupied and stimulated.

Being in lock down and working from home when you have a relative who has dementia and who has lost their main source of interaction and stimulation has not been easy. Recognising that, the staff in Mount Oriel have done everything within their control and offered us every support to help make the situation easier for all of us, and for that we are all extremely grateful.

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Responses

Response from Bernie Kelly, Service Manager, Division of Adult, Community and Older people, Belfast Health and Social Care Trust 3 years ago
Bernie Kelly
Service Manager, Division of Adult, Community and Older people,
Belfast Health and Social Care Trust
Submitted on 17/08/2020 at 16:12
Published on Care Opinion at 16:13


Dear Carer A.

My name is Bernie Kelly and I am the Service Manager for Physical Health/Disability/Sensory Support.

Thank you for sharing you experience of the service supplied by Mount Oriel Day Centre. It is gratifying to receive such positive feedback, especially in these extremely demanding times.

I will share your story with all the members of staff involved.

Thank you again for taking the time to send us your feedback.

Bernie Kelly, Service Manager

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