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Fracture Clinic poor response

Posted By Li da

"Fracture Clinic poor response"

About: Leicester Royal Infirmary / Trauma and orthopaedics

(as the patient),

When I turned up for an appointment 9 days ago  there was no-one in the fracture clinic at all so I was just sent for an x-ray and I cannot find out the result as I cannot contact anyone. It’s terrible. 

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Responses

Response from Leicester Royal Infirmary 3 years ago
Leicester Royal Infirmary

Submitted on 24/08/2020 at 10:09
Published on nhs.uk at 19:00

Dear Li da,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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