"Professional"

My daughter (age 14) came to A&E At around 8pm on a Saturday night with a bleeding head injury after being hit by a stone on the beach. We found the staff warm and helpful. We were dealt with swiftly and informed and updated throughout from triage to the ward nurse and doctor. We were aware of the wait time and the process was explained and clearly visible on the display screen. Some of the text however concerning mask wearing guidance was not legible from the waiting area due to size and colour of text. When my daughters injury became more of an emergency situation the staff were calm, confident, deliberate in their actions and kept us as calm as possible through what was a frightening situation. They talked my daughter through what they were doing, addressing her directly making sure she was aware of what was happening. Their friendly manner helped ease a traumatic situation and they made sure that my daughter was warm, we were given a drink (nurse checked with the doctor before giving a drink to my daughter) and offered food. Stitches were necessary for the wound and the doctor explained why they were necessary and talked through the process as he did it. They answered our questions clearly and if unsure sought the necessary advice. We felt well looked after and cared for.