"Rude receptionist"

The doctors at the surgery are great and most of the receptionists are very helpful and caring. During the Covid era , one receptionist has been extremely rude and unhelpful no patient with severe mental health needs to be told its not their problem if they run out of high strength drugs that prevent them from going under

A very worried mother tonight wondering if her child will run out of sertraline. Can somebody please have a word with them