"Unhelpful receptionist "

I contacted the surgery to arrange an emergency call with a doctor due to concerns that without assistance I may end up having to go to hospital. The receptionist seemed more interested in getting me to call an ambulance, even though I stressed that it was not required yet, than letting me have a five minute call with a doctor. When a very helpful doctor did call she advised that she would ask the receptionist to send a prescription to the pharmacy straight away. When I went to the pharmacy they did not have my prescription and sent me back to the surgery. Obviously they would not even speak to me about it. It’s disappointing that I will probably lose about another pint of blood tonight thanks to your receptionist. At she may get her wish and I end up in an ambulance.