"Poor service"

I rang to get through to the surgery and was waited for someone to pick up the phone. I was now holding for 29 minutes before hanging up. During these unprecedented times of the fight against COVID 19 the visits to the surgery are very few. In view of this surely the surgery should operate a better telephone service. I have noticed on many occasions that too much time is spent talking with patients about the service. Reception need to practice the skill of curtailing the conversation and directing patients to the website. Additionally put more staff to handle incoming calls. Invest in a telephone system that will produce a report to show you how efficient your staff in handling calls. I have been with the surgery for nearly 50 years but can say my patience has run out and will look for better care elsewhere. I work in Primary Care and know what is good and what is poor. Perhaps the Partners should take note and improve on the phone handling.