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"Unprofessional staff at the Rosie"

About: Rosie Hospital

(as a service user),

My baby was born premature via c-section, so spent some time in NICU.

At no point was counselling offered. We weren't informed when our baby changed rooms so had the fun surprise of finding her bay empty. The nurses would complain about other parents within earshot, so god knows what they were saying about me. I heard nurses being sexist, literally saying -Daddies go to work and mummies stay at home-.. As a nonbinary  person, what am I supposed to do then? There was no accommodation made for my disability, and at the end of our kid's stay, they threatened to not let me take them home because of that disability. I gave up then. I figured my baby was never going to come home. I have lost so many children and I couldn't take losing another after getting so far. I felt discriminated against on so many grounds.

I can't have any more children. Not for physical reasons, but because I'm too afraid of the same thing happening. They said I didn't care about my baby and had no bond... but they were so oblivious they couldn't see I was depressed and anxious to the point where I couldn't talk. They made an already difficult situation even more traumatic.

I got told off for not coming in when I had a cold and didn't want to infect anyone's babies. So apologies for not sneezing on your kids.

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Responses

Response from Rosie Hospital 3 years ago
Rosie Hospital
Submitted on 30/09/2020 at 09:28
Published on nhs.uk at 09:29


I am very sorry to read your account of your experience in NICU. I have passed your comments to senior staff for their consideration, but we would like to be able to look into the matters you raise and respond to you personally. I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01223 216745 or email pals@addenbrookes.nhs.uk, and we will do our best to investigate and learn any lessons.

Once again, I am sorry you had a poor experience in NICU.

Head of Patient Experience

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