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Staff were absolutely excellent

Posted By Kittycat87

"Staff were absolutely excellent"

About: The Ulster Hospital / Emergency Department

(as a service user),

Attended accident and emergency at ulster hospital late at night in April 2020. Was experiencing severe palpitations along with tremors, muscles seizures and nausea with an inability to eat or sleep.

Staff were absolutely excellent! They were all very upbeat and friendly whilst following all covid hygiene procedures. The doctor who seen me diagnosed me with severe onset of heath anxiety after suffering from depression for a number of months and not getting treatment. She was compassionate and took time to put my mind at ease with an arsenal of tests to assure me I was OK.

Upon a second visit to the department the following night I was put under observation and encouraged to eat whilst I took a drug that finally eased my symptoms (fear of medications) the staff were busy but always took time to come and chat and help me feel at ease. Doctor on duty got a member of the mental health crisis team to attend my bedside and have me admitted to their outpatient care. I am very grateful for everything the staff within the A and E department did for me over those 2 days.  

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 3 years ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 06/08/2020 at 17:04
Published on Care Opinion on 07/08/2020 at 09:21

Hi Kittycat87

Thank you for taking time to share your feedback about your attendances to the Emergency Department in the Ulster Hospital. It is always encouraging to receive positive feedback from our patients especially during a time when there have been many challenges in delivering health care. I will be sure to share it with our staff.

I hope you are keeping well.

Regards

Jenny

Interim Lead Nurse ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Kittycat87 (a service user)

Thank you very much for your response. It means alot to me to know our health are bodies are listening, giving me the chance to show my appreciation for the service you all work tirelessly to provide. Kind regards.

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