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Unprofessional

Story from nhs.uk

"Unprofessional "

About: Failsworth Group Practice

I have never ever known such a unresponsive doctors in my life 3 days trying to ring for my elderly mum to respond to a request they made up to 17 times a day I have tried and been on hold for up to 20 minutes are there no professionals in this practice to answer the phone I can’t email what a debacle disgusting!!!!

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Responses

Response from Failsworth Group Practice 3 years ago
Failsworth Group Practice

Submitted on 08/10/2020 at 16:33
Published on nhs.uk at 20:33

Thank you for your comment regarding your experience at Failsworth Group Practice.

Talk to us:

Every patient has the right to make a complaint about the treatment or care they have received at Failsworth Group Practice.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

Who to talk to:

Most complaints can be resolved at a local level. Please contact the Complaints Manager at the practice if you have a complaint. Alternatively you can email oldccg.reception.fgp@nhs.net

The Complaints Manager is:

Melanie Cheadle, who is supported by the Responsible Officer Dolores Radcliffe

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