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Poor mental health service

Posted By Diesel Doris

"Poor mental health service"

About: North East London NHS Foundation Trust / Liaison psychiatry Queen's Hospital / Accident & emergency

(as a relative),

Took my daughter four times to queen's hospital, only in the fourth visit and when she assaulted her family member and security, did they help us she was suffering from psychosis. The A& E staff nurse was very stern and unhelpful it took us ages to getting her in hospital and she allowed her to leave. Finally sectioned on fourth attempt for 72 hours care on ward was brilliant and mental health nurse was amazing. Mental health team came from Goodmayes and didn't want to admit her she is now in a mental health unit in Wales under section 2 not very impressed.

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Responses

Response from Lucy Keefe, PALS Officer, Barking, Havering and Redbridge University Hospitals NHS Trust 3 years ago
Lucy Keefe
PALS Officer,
Barking, Havering and Redbridge University Hospitals NHS Trust

Submitted on 24/08/2020 at 11:11
Published on Care Opinion at 13:50

Thank you for taking the time to make us aware of yours and your daughters experience. I am so sorry to hear the concerns that you have raised. These situations are sometimes very complex, if you would like to discuss your concerns further then please contact our Patient Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net and they will do all they can to help you. Once again, please accept my sincere apologies.

Bev Thomas

Divisional Director of Nursing – Acute Medicine (Emergency Care)

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