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District Nurse Visit Overnight

Posted By Jenny123

"District Nurse Visit Overnight"

About: Inverclyde Health & Social Care Partnership Inverclyde Royal Hospital / GP Out of Hours Service NHS 24

(as a relative),

My granda has recently taken a turn for the worse and is now bed ridden and end of life care. Last night he was choking and making strange noises with his breathing. Called NHS24 who sent out two nurses.

One of the nurses was lovely and I couldn’t fault her. However the other nurse seemed to have an attitude. I felt they were rude and very dismissive of anything we were saying.   I get it was the early hours of the morning but that is your job. She seemed to have left the care and compassion at the front door when she came in! When someone is dying it its traumatic for the person and the family and the last thing anyone needs in this situation is an attitude from someone who is supposed to be helping. Puts me off calling for help in the future.

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Responses

Response from Andrew C, Patient Experience Officer, Nursing & Care, NHS 24 4 years ago
Andrew C
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 05/08/2020 at 16:48
Published on Care Opinion on 06/08/2020 at 10:28

picture of Andrew C

Dear Jenny123,

Thank you for sharing your story on Care Opinion. I was sorry to read about your grandfather's health, and would like to send him my best wishes.

I was pleased to read that your grandfather had such good care from one of the nurses who attended him, and was sorry to read of your experience with the other nurse. The nurses who attended your grandfather would have come from his local territorial health board. It would be helpful if you would provide me with further details about your grandfather in order that I can ensure that any feedback you have regarding the nurses is passed to the correct team. Would you be good enough to contact me with your grandfather’s name and home address in order that I can determine which board would be best placed to deal with your feedback? You can contact my team directly by emailing patient.experience@nhs24.scot.nhs.uk

Thank you again for sharing your story on Care Opinion. My best wishes to you and your family at what must be a very difficult time.

I look forward to hearing from you.

Best wishes,

Andrew

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Response from Andrew C, Patient Experience Officer, Nursing & Care, NHS 24 4 years ago
Andrew C
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 07/08/2020 at 10:25
Published on Care Opinion on 11/08/2020 at 17:01

picture of Andrew C

Good morning Jenny123,

Thank you for contacting me directly with your grandfather's details. I have contacted the team at Care Opinion and asked that your story be updated to reflect the fact that aspects of your grandfather's care was provided by NHS Greater Glasgow and Clyde. The team at NHS Greater Glasgow and Clyde will then be notified of the feedback you provided.

Please contact me directly if I can be of any further help.

Best wishes,

Andrew

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Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 4 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 14/08/2020 at 12:11
Published on Care Opinion at 12:11

picture of Rachel Pyle

Dear Jenny123,

I am so sorry to hear that your Granda is unwell. I have spoken with my colleagues from Inverclyde Health and Social Care Partnership (HSCP)who have said:

"The nursing service at Inverclyde HSCP is very disappointed to hear about your experience and would be keen to investigate the situation fully. Please contact susan.cameron3@ggc.scot.nhs.uk to enable us to discuss the detail and facilitate an investigation."

Wishing you and your Granda all the very best,

Rachel

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