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"6 months wait - No one can help"

About: University Hospital Lewisham

I’ve been referred to a gastroenterologist at Lewisham Hospital by my GP in early March just before the pandemic. 5 months later I’ve spoken to my GP on numerous occasions, I asked for my appointment to be chased, contacted PALS, contacted NHS England. The verdict is the same everywhere. No one can do anything to help, including the very hospital I was referred to. In the meantime I’ve been suffering from acute acid reflux that has ruined my quality of life and caused me a lot of pain but absolutely no one cares unless you cough or poo with blood. It seems the only way to get treatment is when it’s too late.

Last time I spoke with gastroenterology department at Lewisham I was told to go to A&E which is laughable because A&E won’t even see me with acid reflux. This system really makes me feel hopeless. This healthcare is non existent

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Responses

Response from Lewisham and Greenwich NHS Trust 3 years ago
Submitted on 23/03/2021 at 13:47
Published on Care Opinion at 13:47


Thank you for your feedback, please accept our apologies for the issues you experienced. To enable us to look into this matter we would need more details, if you would like us to investigate further please contact our Patient Advice & Liaison Service (PALS) on 020 8836 4592 or via email on pals.qeht@nhs.net

kind regards

Patient Experience Team

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