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Main reception Switchboard

Story from nhs.uk

"Main reception Switchboard "

About: University Hospitals Coventry and Warwickshire NHS Trust

My husband got taken In for an emergency operation today. I have been trying to contact the main switchboard to be transferred to the relevant ward to find out how his operation went.

I am extremely worried and understand that at this current time due to Covid 19 visitors are not allowed.

I have been trying to get through to speak to someone for the past 50 mins on the switchboard but the lines just rings for around 40 secs and the call gets dropped.

I understand Switchboard May be busy however for not one of my 80 attempted calls to get answered is extremely frustrating.

If the switchboard is not working than they need to be notified as this is very distressing for me not being able to know how my partners operation went and if he is well. There must be so many ppl experiencing the same frustration of not getting through.

The main switchboard is the only port of call we have to get any access to the correct designated ward.

Thank you

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Responses

Response from University Hospitals Coventry and Warwickshire NHS Trust 3 years ago
University Hospitals Coventry and Warwickshire NHS Trust

Submitted on 24/07/2020 at 13:08
Published on nhs.uk at 13:10

Hello, we are very sorry that you were unable to get through to our switchboard when you were looking for an update on your husband’s surgery. The service may have been busy and we ask that you continue to try calling until you get through, which I hope you were able to do. We will make sure your message gets passed on to our switchboard to make them aware. If you would like to raise this issue further, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX. If you do decide to contact us, please make us aware that you have left comments on the NHS website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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