"..took place incredibly quickly from the initial doctor's appointment to the results letter - some six weeks."

About: General practices in Greater Glasgow & Clyde Royal Alexandra Hospital / Dermatology

(as the patient),

In early June I saw Dr.Thomson at Strathgryffe surgery in Bridge of Weir who examined a spot/lump on my left cheek. He photographed this spot and sent the photo to the dermatology department as above. A few days later I missed a call from the Queen Elizabeth hospital and the following week I received a letter from the RAH inviting me in to have the lump examined.

I saw Dr.Inge Kreuser-Genis who examined the spot and conducted further examinations of other areas to satisfy herself ( and me !!) that there were no other factors to be considered. She was efficient,helpful and caring. Before I left the hospital I was given an appointment to have the spot removed a short time later

At my appointment the spot was removed by a doctor - name not noted - who was equally caring and efficient and ably assisted by a nurse. They were excellent and I cannot speak highly enough of them.

I received a letter yesterday to the effect that the spot was not a carcinoma but simply en effect of sun damage and explaining that the spot had been completely removed, no further treatment was required and no callback. Again signed by Dr.Kreuser -Genis.

I have to say that this treatment was superb,could not have been bettered by a private hospital and took place incredibly quickly from the initial doctor's appointment to the results letter - some six weeks. My GP was excellent - reassuring and professional - and the follow up by the doctors at the RAH was nothing short of incredible both in their caring attitudes, their abilities and the end result. The scar is now virtually invisible and I was able to shave within two weeks of the treatment.

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Responses

Response from Con Gillespie, Lead Nurse, Dermatology, NHSGGC 3 weeks ago
Con Gillespie
Lead Nurse, Dermatology,
NHSGGC
Submitted on 22/07/2020 at 17:06
Published on Care Opinion at 17:06


Dear Istanbul 1705,

We really appreciate feedback on our service particularly when someone has had such a positive experience.

While it has been a challenging time for everyone, staff have worked hard to ensure that the best service possible is delivered at all times.

It means a great deal to all our staff particularly those named to feel the appreciation of such kind comments as the ones you have posted.

I will pass this on to the Team and thank you again for taking time to express your satisfaction for the service you received.

Yours sincerely

Con

Con Gillespie

Lead Nurse

Dermatology

NHSGG&C

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