My father has just had bypass surgery and been trying to get an appointment since Monday for a swollen elbow. He spent over an hour in a queue to still be 15th. At this point I decided to take him to A and E where he was treated for Bursitis and told to book a GP appointment to follow up about the sickness and cracking ribs he is still having. Decided to leave it until the following day and spent best part of yesterday in the queue only to be told by a rude receptionist that he couldn't have an appointment either in person or by phone. When he asked if he could have even a telephone appointment for the following day or later in the week was told he can't book that now and needs to call up in the morning! Even just getting a routine appointment is like asking for the world. I appreciate they may be stretched due to the pandemic but he should be able to book something even if not straight away or on the day requested. His surgeon has sent paperwork to them asking them to contact him for a follow up appointment and nothing. Dad will only see certain doctors there now following a severe misdiagnose which left him hospitalised for 2 weeks with a hole in his stomach. Several doctors are rude and talk down to you. I was a patient here 6 years ago too and was the first thing I changed when I moved. Needless to say I'll be transferring my father to another surgery.
"Appointments like gold dust"
About: Abbey Road Surgery Abbey Road Surgery Waltham Cross EN8 7LJ
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