"Receptionist"

I rang the surgery in agony, I knew I needed antibiotics desperately, although I had an appointment with Dr web on Thursday 16th July, I really needed antibiotics until this time. I rang the surgery to ask if a request could be put through for me. (14.7.20) the receptionist stated that he was unable to put a request through, and I was told to ring back the next morning to get an appointment with a GP. I stated that I desperately needed antibiotics as my infection had swelled to a size of a tennis ball and I was in agony, but could not wait another 24 hours without treatment. I was told again to ring back the following morning. In happy with this, I rang 111, that advised to ring back the surgery. Again I rang back the surgery, at this time I was in so much pain, and quite tearful at this point, to be told again he could not request my request, and to ring back in the morning. At this point I am feeling very frightened and vulnerable and rightly so very annoyed. I stated that my husband the previous week was unwell and medication was requested and prescribed that same day over the phone. I was really struggling to get through the reseptionist to seek help from my GP. I had to seek medical help by visiting the walk in westbourne centre in town, and I was given flucloxacillin 500mg capsuals straight away. I feel that if the receptionist would have said straight away, I will put a request through, all this would have been avoided.