"My mother"

About: Good Hope Hospital / Respiratory medicine Good Hope Hospital Respiratory medicine Birmingham B15 2TH

Posted by Let down and shocked (as a relative), 3 years ago

I feel that my mother was treated appallingly whilst in ward 10 and diagnosed with terminal cancer.
On more than one occasion she was ignored and left sat in her own urine and came home with a cat 2 pressure sore after 5 nights and died not long after.
Ironically she had been a carer most of her life and was let down by the professionals when she needed them the most.

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University Hospitals Birmingham NHS Foundation Trust

Submitted on 20/07/2020 at 15:47

Published on Care Opinion at 15:47

Thank you for sharing your feedback during what must be a very difficult time. Please accept our sincere condolences on the loss of your mother.
We are very sorry to hear that your mother’s experience was not a positive one and would like to reassure you that we take seriously the issues that you have raised. If you would like to discuss your concerns further please get in touch so that our senior management team can look into and respond to the concerns you have raised about the care your mother received. You can make contact via the Patient Advice and Liaison Team (PALS) on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kindest regards
Patient Experience Team

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