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Exemplary care and outstanding standards

Posted By Dellwood46

"Exemplary care and outstanding standards"

About: Altnagelvin Area Hospital / Cardiology

(as the patient),

I was diagnosed with Atrial Fibrillation in April after having two stents inserted in December 2019.

 I attended the cardiology assessment hub in Altnagelvin hospial and not the  Accident and Emergency Department. This was my first time using this service. I had been feeling unwell for some days with chest discomfort, breathlessness and some chest soreness. Nurse Michelle looked after me expertly, quickly answering my concerns and making me feel a lot less worried! 

     The major benefit of the HUB is the immediate access you have to the appropriate service and the expert knowledge of the staff there. I guess we become accustomed to be treated so well but I never fail to be humbled by the exemplary care and outstanding standards of the staff so epitomised by Michelle.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 14/07/2020 at 15:26
Published on Care Opinion at 15:26

picture of Vi Gray

Hello Dellwood46

Thank you so much for taking the time to share your experience. I can assure you that this will be seen and shared with the HUB staff including Nurse Michelle. It means so much to the staff to get such positive feedback about treatment and especially when you use terms such as "Exemplary Care and outstanding standards". I have no doubt someone from the HUB will respond to you in due course.

Best wishes

Vi Gray

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Response from Michelle McQuaide, Sister Chest Pain Clinic, Acute Services Cardiology Altnagelvin., WHSCT 3 years ago
Michelle McQuaide
Sister Chest Pain Clinic, Acute Services Cardiology Altnagelvin.,
WHSCT

Submitted on 22/07/2020 at 20:33
Published on Care Opinion at 20:33

Hello Dellwood46

Sorry for the delay in responding to your feedback as I was on annual leave. It was a pleasure to read your very kind words on my return today. I am delighted you felt I looked after you so well and achieved a high standard of "Exemplary Care" and that you felt reassured during your visit to our HUB. We will certainly use your very positive feedback to ensure we continue to deliver the excellent service you received as we go forward with our service.

Can I personally thank you again and I hope you continue to remain well.

kind regards

Michelle

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