"Concerned re post covid19 Experience Econsult."

I have always had good care from this practice but post covid19 and the practice stopping face to face appointments and them being triaged via econsult I have some concerns after my experience of this. I am on a medication and have had side affects. In the past the Dr told me to contact them if I had these side affects . I did this via the Econsultation form. ( by the way the practice website is now just hideously bad in terms of usability ) it is so busy with so many different types of contact here and there that I expect many find it hard to navigate now. I filled my form in and waited for a response I got a phone call that I missed and a voice message left. I phoned back within a couple of hours and was told the person dealing with this was busy but would call me back. They didn’t call back then after another few hours so I called again. Slightly abrupt receptionist said I was on their list for a call back. No call has come. I filled this form in on Tuesday the 7 th and it is now 3 days and I haven’t had a response to my initial concerns. I have access to my notes and saw online that an annotation that a failed contact and message left on answer phone was added To my notes but no notes re me calling back 2 times to chase this up. This concerns me greatly as if I did have a problem from not being contacted it would look like I failed to chase this up which I have attempted to do so. All contacts from me to the surgery should be noted on my patient record and if this hasn’t happened it is deeply concerning. So what can I do? I have filled in the form I have chased up after the first missed phone call I can’t really do anything else so I am in limbo. I am ok with technology and cogent of the need to chase a response up but I expect there are many patients at the practice who are not. Covid19 is an unprecedented health crisis but I think that this model of change to a complete No face to face appointments unless triaged is not really acceptable or it seems not to have worked for me anyway. As a patient I feel disenfranchised of the ability to have the care that best suites me. I hope the practice returns to a more normal model of patient care soon but I doubt this will happen. I might just be unlucky and perhaps this is working for the majority but for me I don’t like this but I have zero options as this seems to be the only way to access primary health care at present. My main concern though is how 2 contacts from me to the practice have not been recorded in my clinical notes this should never happen and is very worrying form a professionalism view. Notes should always be contemporaneous and yet this don’t happen twice. This needs addressing as a matter of urgency by the practice manager.