This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Appointments

Story from nhs.uk

"Appointments "

About: The Whittington Hospital

The old story of trying to see a doctor but first you must get past the receptionist. It appears this has been transferred to the hospital booking system. 3 voice mail messages left, not 1 call returned. Numerous calls to the departments PPC, 3 weeks later I am finally able to speak to someone, does any one in the hospital management team know what is going on with the appointments system in this hospital ? But please do not panic if you need to see a doctor, there are other hospitals in North London.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Whittington Hospital 3 years ago
The Whittington Hospital

Submitted on 14/07/2020 at 16:40
Published on nhs.uk at 19:09

Dear J.Holland,

Thank you for taking the time to provide feedback regarding your experience when contacting the urology service recently. We hope this finds you well.

We are sorry to hear that you had a poor experience on this occasion and that the service you received did not meet the standard of care we aim to provide to our patients.

If you would like to discuss this further, the PALS & Complaints team would be happy to hear from you. You can contact them on 020 7288 5551 or via email at whh-tr.whitthealthpals@nhs.net.

We will ensure that your feedback is shared with the relevant staff.

Best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k