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Appreciation

Story from nhs.uk

"Appreciation"

About: Firstcare Practice

Just want to applaud you all for the great service and the love n concern you show and have for us everytime we visit or call the GP, maybe for an online registration, a prescription, consultation, whatever the case, you were always efficient and polite. In these times of great risks to you and your families yiu have been brave to face all sorts of situations in a professional manner. God bless you all and do continue serving us all with a beautiful smile on your faces and politeness and love to all. Thanks you Doctors, Nurses and the beautiful staff.

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Responses

Response from Firstcare Practice 3 years ago
Firstcare Practice

Submitted on 13/07/2020 at 13:51
Published on nhs.uk at 15:01

Thank you very much for your lovely comment. We have some absolutely fantastic patients and we love being able to help them. We’re delighted that you feel we’re doing a good job! Our staff are working really hard at the moment to provide the best service they can - especially during these challenging times. It’s lovely to have some appreciation :-)

You may have noticed in particular that our online service has improved in speed and efficiency over the past few months, and that’s because we recognise that it’s so important to keep our relationships with patients strong during this period! We hope you continue to be happy with our services. We have shared your comments with the team and they all have even bigger smiles on their faces now!

Kind regards, Hiyos (formerly Firstcare. We changed our name recently to Hiyos, which stands for Healthy In Your Own Skin. We want to focus on wellness, and providing a personalised service to you. We also care about helping our wider community and environment.)

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