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"I was put immediately at my ease"

About: County Hospital / Trauma and orthopaedics

(as the patient),

arrived at the fracture clinic in the pandemic situation.Was greeted, and shown where to go at general reception. at next stage details taken and shown where next to go, (the purple area). temperature taken by a very nice lady,and sat down on the very well organised chair system. I felt safe at all times. into exray I went after a very short time.Lady there showed me what i had to remove, and left me to get on with it. After a short time the radiographer led me into the exray room which was spacious and calmly relaxing. I was put immediately at my ease, and exrays were taken.

Back to the purple area where i handed in my( bone) ticket. the surgeon saw me quite soon after, and assured me all was well. looking forward to coming back again in six months time.....Well done county hospital, enjoyed my visit with you and thank you for keeping me safe.

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Responses

Response from County Hospital 3 years ago
County Hospital
Submitted on 11/07/2020 at 09:01
Published on nhs.uk at 19:40


Dear Jess

Thank you for taking the time to provide us with your feedback which I will share with the team. It is great to hear that your visit to County Hospital was so positive.

Kind Regards

Angela Grocott

Head of Patient Experience

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