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Care Opinion

My recent admission

Posted By patient 28

"My recent admission"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Medical emergency assessment unit short stay (MEAUSS)

(as a service user),

I have an ongoing heart condition, but woke up in March with a pain in my leg which led to a lower that normal blood pressure for me. We called 999 who dispatched an ambulance to me.

They arrived at our house and were more worried about the low blood pressure than my leg (my main concern) they put 2 bags of fluid through me and with no improvement took me to Lincoln A& E. Upon arrival there more fluids were administered to me. At no point did anyone look at my leg.

I was then transferred to MEASU and several lines were inserted to me for cannula access. I believe more fluids were administered without a thought if my kidneys and the effect on their function. No catheter was inserted at this pont.

The next this I remember is waking up 2 or 3 days later in intensive care with my kidneys being filtered and a bandaged leg. I believe my body had shut down due to the water overload and then the pains in my leg had come out as blisters.

I spent 4 days in intensive care while my kidneys recovered and I cannot fault the care I received there. It was very good care and a nurse called Zoult who stood out to me as going above and beyond the role I would have expected to both me and my family.

I was duly moved to CCU in Lincoln and discharged to Papworth from there for a heart transplant assessment. Again the care I received in CCU was what I would have expected.

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Responses

Response from Elaine Turrell, Interim Lead Sister, ED, United Lincolnshire Hospitals NHS Trust 3 years ago
Elaine Turrell
Interim Lead Sister, ED,
United Lincolnshire Hospitals NHS Trust

Submitted on 10/07/2020 at 15:55
Published on Care Opinion at 15:55

Dear Patient28

Please accept my apologies if you feel that the care received whilst in Lincoln ED was not to the standard I would expect for all patients. You raise some important points in your feedback and I feel this needs more investigation. I would appreciate it if you could contact PALS - pals@ulh.nhs.uk or 01522 707071 so that we can get further details and investigate your time with us

Once again, please accept my apologies

Many thanks

Elaine

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Response from Paula Sloan, Lead Nurse, Intensive Care Unit / High Dependancy Unit, United Lincolnshire Hospitals NHS Trust 3 years ago
Paula Sloan
Lead Nurse, Intensive Care Unit / High Dependancy Unit,
United Lincolnshire Hospitals NHS Trust

Submitted on 10/07/2020 at 16:38
Published on Care Opinion at 16:38

Dear patient28

Thank you for taking the time to feedback on your care whilst you were at Lincoln County Hospital. Your views and insights and those of your family are very important to us.

I hope you are continuing to recover and that you are feeling better. I will pass on your kind comments to Zsolt and all of the ICU team. It is very much appreciated.

Kindest regards

Paula Sloan

Lead Sister ICU

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Response from Tracey Duke, Ward Sister, Johnson Ward / CCU, United Lincolnshire Hospitals NHS Trust 3 years ago
Tracey Duke
Ward Sister, Johnson Ward / CCU,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/07/2020 at 10:03
Published on Care Opinion at 10:03

Hi patient28

Thank you for taking the time to feedback about your experience.

I am pleased to hear that the care that you received in CCU was what you would have expected. I will feed this back to the team.

Regards

Tracey Duke

Ward Sister

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Response from East Midlands Ambulance Service 3 years ago
East Midlands Ambulance Service

Submitted on 23/09/2020 at 16:57
Published on Care Opinion at 16:57

Dear patient 28,

Thank you for taking the time to share your experience with us and I hope you are feeling much better now.

I'm sorry to hear that on this occasion your experience with our service fell below the standard we aim to provide.

So that we can investigate this issue further, please contact our Patient Advice and Liaison Service (PALS) team via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Richard Hunter
Ambulance Operations Manager for Lincolnshire
East Midlands Ambulance Service

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