"Terrible Dispensing Attitude"

I rang up to see if my prescription was ready and was told not to ring and to turn up 4 days after my prescription was placed. I explained that I live quite a distance from the practice and have turned up previously after 4 days for it not to be ready and was met with the response "well if we answered the phone to check if prescriptions were ready we wouldn't get any dispensing done".

What I didn't get chance to say to the dispenser was that I am heavily pregnant and a type 1 diabetic. I have just been made to feel like a huge burden for doing what I though was right to look after my health in the middle of a pandemic.

I've never complained previously when this practice have informed me my prescription is ready only for me to turn up and then cant find it or half my items are missing. I have a huge respect for the job you are doing but please don't speak to me with such rudeness and lack of empathy when I was just doing what I thought was right.

Maybe you should update your covid pre screen message on the phones to advise that the dispensary is not taking calls to check if prescriptions are ready in order that your rude staff arent inconvenienced by thoughtless individuals like me doing what we think is the right thing.