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Care Opinion

Phone line

Story from nhs.uk

"Phone line "

About: Failsworth Group Practice

I have phone the group practice eight times on different days and have been told that I am “Fifth “ in the queue or third or even first! Only to be cut off every time at the last moment. Appalling set up and does make me wonder if it is a revenue gathering exercise with the phone calls.

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Responses

Response from Failsworth Group Practice 3 years ago
Failsworth Group Practice

Submitted on 08/10/2020 at 16:01
Published on nhs.uk at 20:29

Thank you for your comment regarding your experience at Failsworth Group Practice.

Talk to us:

Every patient has the right to make a complaint about the treatment or care they have received at Failsworth Group Practice.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

Who to talk to:

Most complaints can be resolved at a local level. Please contact the Complaints Manager at the practice if you have a complaint. Alternatively you can email oldccg.reception.fgp@nhs.net

The Complaints Manager is:

Melanie Cheadle, who is supported by the Responsible Officer Dolores Radcliffe

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