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Phone always engaged

Story from nhs.uk

"Phone always engaged"

About: Moulsham Lodge Surgery

1/7/20 Been calling since 1100hrs to talk to the pharmacy and the phone is continually engaged, its allways like this

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Response from Moulsham Lodge Surgery 3 years ago
Moulsham Lodge Surgery

Submitted on 01/07/2020 at 15:44
Published on nhs.uk on 05/07/2020 at 20:42

Dear Patient

I am sorry to hear about your problems with getting through on the phone. We installed additional telephone lines in January this year but with COVID 19 pandemic and the necessity to reduce the footfall within the practice most of our patients contacts have to be conducted on the phone. Understandably it put additional great strained on our telephone system.

To alleviate this problem we have started a new service for our patients that enables them to contact the practice via email. Please visit our website for details.

Kind Regards

Renata Dermit

Business Director

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