"not actually useful"

Hello. I am quite disappointed with the service I received.

I originally self referred and eventually got a phone call to "triage" my situation

at that time i was told to go to a private counsellor and no help could be given

then after that initial disappointment i was called back to after 5-10 minutes say that i WOULD be offered some help possibly some cbt ( i assumed)

and to await a further appointment and to fill in a GAD PHQ WSAS form, which i did

i was informed that i would talk through the results with the consultant to help with going forward

after todays talk it felt like i was triaged again and again told that private therapy was my only option.

we didnt go through anything on the form and the disjointed conversation was upsetting

while I appreciate that these are difficult times, its hard on me to be denied help and then offered hope of help and then denied again

all with nerve wracking waits in-between and cancelled appointments

I am left with only a go private option which with my mental health problems hindering this process

and no further help, advice on ongoing support even if this would be a long wait or waiting for circumstance to change with covid etc.

i have been nerve wracked waiting and considering the problems i have to talk though with someone

that your services specifically called me back to say that i WOULD be offered some help

it makes me feel worse and more suicidal, its pointless trying to get from our national health service

maybe there is not much or anything you can do for me or people in my situation

but bungling these actually important communications is not great

i feel l like i am in a worse situation than before

I'm sorry but you could improve even if you cant actually help people that require your services given the current situation