This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fantastic practice "

About: Merchiston Surgery

I feel compelled to leave a review after reading so many negative comments. I have been with this surgery since 2012 and have nothing but brilliant service from the doctors, nurses and receptionists. They are under so much pressure with the amount of patients they have on their books but are unable to close their books to new patients wishing to register. I am not a person who likes to visit doctors or hospitals unless I’m on deaths door. On the rare occasions that I have had an emergency, Merchiston have been absolutely brilliant and acted swiftly on all occasions. They remind me about my yearly blood tests etc and ensure I attend these. My husband was diagnosed very quickly with cancer 4 years ago and I’m certain that this was down to the fast action of the doctor at Merchiston and the fabulous GWH. I totally appreciate that some people haven’t had the best service but please remember everyone at the surgery are only human and are doing their best, especially under the current circumstances with COVID .

My thanks and appreciation go to Merchiston , well done to you all.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Merchiston Surgery 3 years ago
Merchiston Surgery
Submitted on 21/08/2020 at 15:10
Published on nhs.uk on 24/08/2020 at 06:36


Thank you so much for posting your comments Wendy. These have given the staff a much needed boost during a difficult time. We know how difficult it is for everyone at the moment and would like to assure you that we are still here to help patients. Our way of working is very different but do not hesitate to contact us if you need us.

Kind regards

Paula

Operations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k