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Treated badly by this Gp practice

Story from nhs.uk

"Treated badly by this Gp practice "

About: Dr Victoria Muir's Practice

I feel let down by the doctors and nurses at this practise. They never took my illnesses seriously and would always seem to not be bothered or in a hurry to see the next patient. My anxiety was always heightened everytime I came to the practise because I felt I was not treated with respect. The receptionist are abrupt and very dismissive on the phone and face to face, when I try to book an appointment. They never take into consideration that I am a patient when dealing with me, I've heard them on numerous occasions speak to patients in a dismissive manner. I am not longer a patient of this practise, I am at another practice and I am happy because I receive the respect and level of care that I deserve.

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Responses

Response from Dr Victoria Muir's Practice 3 years ago
Dr Victoria Muir's Practice

Submitted on 08/07/2020 at 11:42
Published on nhs.uk at 23:09

Dear Patient

We are so sorry you had such a bad experience back in January. We do encourage patients to let us know if they are having problems with our service so that we have an opportunity to correct this. I am always available to discuss any complaints and I genuinely appreciate patient feedback and would have tried to put things right for you.

We apologise if our reception team have appeared to be a bit abrupt during busy times but they do try their very best to give a good service to all our patients. Both the reception and clinical team aim to provide a personal and caring service to every patient and I'm sorry that you felt we fell short of this during your time with us.

If you would like to discuss your experience in more detail then please contact the practice to speak with me.

Kind Regards

Serena Ledger

Practice Manager

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