"End-of-life care, concerning my brother"

One year ago today my brother Lance, who had suffered a subarachnoid brain bleed in March 2019, had a sudden collapse at his (excellent) care home, Ashton Lodge, and was brought to Northwick Park Hospital, where despite great efforts on your part he passed away. I arrived in London from Manchester that evening, with my wife, and by 10 pm had been conducted by your specialist staff, with the most extraordinary tact, compassion and efficiency, through the steps which had to be taken, including what was for me the most painful part, the viewing of his body. Thank you, all of you.