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Recent visit to a&e

Posted By 106

"Recent visit to a&e"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

Due to Covid controls desk in corridor with screen. Nurse sat behind screen low down so had to speak loudly. Persons stood behind me could hear all my details. Felt awkward as was already there for chest pains not good

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Responses

Response from Holly Carter, Matron, Emergency Department, United Lincolnshire Hospitals NHS Trust 3 years ago
Holly Carter
Matron, Emergency Department,
United Lincolnshire Hospitals NHS Trust

Submitted on 26/06/2020 at 09:44
Published on Care Opinion at 09:44

Dear 106

We apologise you felt uncomfortable whilst presenting within the department, this would never be our intention. To monitor for potential covid symptoms, it is important that the medical/ nursing staff ask screening questions to protect not only you but the other patients and staff as required. As it stands currently, we do not have another process but I would like to reassure you that no personal specific details would be asked within earshot of members of the public. I apologise for any distress this has caused you.

Kind Regards

Holly Carter (A&E Sister)

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